To view the rack(s) that contain customer device(s), click on the View Racks tab under Device Manager.
To view racks, click on the desired rack number. This will allow the customer to see which data center the rack is held and where their device in located within the rack.
From here, the customer is able to view a detailed description of the device by clicking on the device name. IP Assignments can be added (please consult with Account Executive before adding an assignment.
Also, tickets can be created directly from this window by clicking the Submit New Ticket link. (For information on how to submit a new ticket please follow this link Submit a New Ticket.
Another way to view where each device is located within a rack, under the View Devices tab, click the link within the Location column and it will take you to a page similar to the one above.