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View Open Tickets

Video: Viewing Tickets

Below is a step-by-step tutorial on how to view your tickets
Get Adobe Flash player

 
Sorting Tickets

On this page, you can view your tickets in ascending and descending order by: Ticket #, Subject, Author, Opened, Updated, Priority, Assigned, Type, Ticket Types.

 
View and Edit Existing Tickets

To view or edit an existing ticket

  1. Select the Ticket ID or Subject of the appropriate ticket
  2. If you wish to edit, select the Edit link at the top right corner of the ticket. NOTE - Only a select subset of ticket fields can be modified by a customer. Typically, fields such as Impact, Category, and Purpose are completed at the time of ticket creation and modified by the Contegix Support Staff.
  3. Select Save

Reply On A Ticket

 

 

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